November 09, 2020
Though cloud computing has become more and more popular, most organizations are not equipped to fully handle the management of a cloud platform in-house. Instead, they turn to cloud managed service providers
While cloud MSPs can be incredibly helpful, organizations should also be careful to choose a partner, not just a provider. An MSP should work with an organization to achieve their goals and should actively root for the organization’s success. Here are four core factors to look for in an MSP that will let you know you will have a partner instead of a provider.
1. Reduce Unplanned Work
If an MSP chooses to deal with issues as they arise, they will have to drop development frequently to address problems. Instead, they should monitor and rectify potential problems before they escalate. MSPs should have a proactive approach to issues, not a reactive one.
Their monitoring and remediation need to be focused and effective. With a proactive approach to issue resolution, work becomes more predictable and manageable, enabling faster development.
2. Resolve Critical Issues Fast
Production issues will arise, regardless of the organization or product. The expert team members at an MSP will ensure a quick resolution, as they have the technical capability and expertise to solve problems before they become debilitating.
Additionally, these professionals understand the risks that accompany rapid change. They will know how to navigate that minefield, finding the balance between prompt resolution and system stability.
3. Technical Support
Most organizations need their online offering to be accessible and stable for all customers at all times. That means that the performance, safety and availability of crucial services needs to be monitored at all times.
By partnering with an MSP, organizations can reduce the burden on their in-house team and improve their support. The MSP’s experts will know how to help customers and use automated and manual tools to manage, monitor and evaluate cloud computing architecture, infrastructure and services.
4. Retain Cloud Platform Access
Before agreeing to an MSP’s contract, organizations need to understand the implications of their arrangement. Some MSPs take over the entire cloud platform. However, it is much better to have an operations service that sits on top of the native cloud platform. This way, organizations continue to have full access to the system.
A great cloud MSP will act as a partner, not a provider. Check that your MSP is truly working with you to achieve real success.
How Can AlleoTech Help?
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